congratulations on your engagement! 

 

 

what an exciting time it is and we're so privileged that you are considering us to be a part of your special day.

We are 100% committed to each and every one of our couples and will do all that can to help along the way, so you can have the day you deserve and soak up all the love while celebrating with your nearest and dearest. 

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Packages

Our services include photo + film and we offer a range of packages and extras to suit your needs  

Frequently asked questions

How long will it be until I receive my photos/film?


You can expect your gallery and/or showcase to be delievered approximately 8-12 weeks after your wedding day. This timeframe can vary depending on your package and our workload, which is significantly heavier in the summer months.




How do you find the music for films?


Music is such an important element to film making, but it's also wrapped up in fairly intense copyright and ownership laws! We make sure to find music tracks that best suits you and your story, but is also able to be shared freely without worry.




Do you offer any discounts?


Yes, we offer a 5% discount on all packages every weekday. This discount is not applicable with any other offer. For couples looking for both Photo and Film packages, we offer Bundle Packages which cover all photo and video needs at a lower cost than booking each package individually.




What is the Booking Process?


We know that planning a wedding can be stressful enough on its own without a complicated booking process, so we've done our best to make it as simple as possible for you. 1. Enquire Send us a message via our Contact Page. We'll send you our packages and pricing guide and let you know if we're available for your date. If you're ready to move forward, let us know your chosen package and extras. 2. Secure your date We will send you a link to secure your booking that contains 3 sections; a package overview, a booking agreement and your invoice. Once the booking agreement has been signed and the deposit paid your date is secure and your booking is complete! 3. Welcome Pack At this point, you are all booked in! We will send you a digital Welcome Pack via email which contains some information to help you plan your day, along with explaining what happens between that point and the wedding.




Can we meet with you before our wedding day?


We would love to meet you! We want nothing more than for you to feel as comfortable as possible on your special day, so we offer unlimited catch-ups to couples! This way, we will all be on the same page months in advance and we can discuss your day in intricate detail. It'll provide you with an opportunity to meet us too - meaning you'll have a friend by your side all day, working with you to capture every moment of your celebration.




Do you charge a travel fee?


Travel within the Adelaide Metro Area is included with all our packages, however, anything outside of that may require additional fees. Travel fees will be determined and discussed with each couple based on location and travel times.




How do I lock in The Ivory Story to capture my day?


Once a Booking Agreement has been completed and returned, and a Deposit has been paid, your date is locked in!




I'm worried I'll be awkward...


We work with nervous couples all the time, and to be honest, there's no 'one size fits all' way of navigating worry and nerves — but we always do our absolute best to help make your day as fun and exciting as we can. Most of the couples featured in our galleries even expressed concerns and discomfort leading up to their day, and I think you'd agree with us — they all looked great!




Do you organise Albums?


Albums can be purchased through your online gallery. If you are after something specific, feel free to reach out to us and we can do our best to help!




Do you require a meal?


A meal is always super appreciated! Usually we're shooting for at least 4 hours by the time the food starts to come out and a meal goes a long way. Plus, guests are generally not too happy being photographed with a mouthful of food, so it's a great time for everyone to take a break from the camera and have a good laugh.